Returns and refunds

Thank you for your purchase. We hope you are happy with your purchase. However, if for any reason you are not satisfied with your purchase, you can return it to us. Please see our return policy below for more information.

RETURNS

To be eligible for a refund, you must return the product within 14 calendar days of purchase. The product must be in the same condition as you received it and must not be damaged in any way.

RETURN PROCEDURE

To return the product, please contact customer service to obtain a return address. Once you have received the address, pack the product securely in the original packaging and [attach the receipt].

In some cases, return costs are free. If you return a product and the reason for the return is not due to Finlandor.com's  error  , the return costs will be deducted from your refund.

Note:

If the return is caused by the consumer, the consumer shall be responsible for the shipping costs. The exact payment should be based on the express delivery company you choose.
If the goods received are damaged or defective due to our fault, and the consumer is not liable for the shipping costs for this reason, the consumer is not liable for the shipping costs for this reason.

REFUNDS

Once we have received your return and inspected the condition of your product, we will process your return or exchange. It will take a minimum of 14 days from the date of receipt of the product to process your return or exchange. Depending on your credit card company, it may take 1-2 billing cycles for the refund to appear on your credit card statement. We will notify you by email when your return has been processed.

EXCEPTION

The following products cannot be returned or exchanged:

Other products
Lingerie
Gift cards
Custom-made products
Digital products

For defective or damaged products, please contact us using the contact details below to arrange a refund or exchange.

QUESTIONS

If you have any further questions or concerns, please contact our support center.

Order cancellation

You can cancel your order within one day of placing your order, and we will process your order within three days. If the product has already been shipped, the order cannot be canceled.

Return address
No. 1911, Kechuangzhigu, Zhengxiang District, Hengyang City, Hunan Province

Return instructions
The package must include the order number and reason for return.